Why didn’t my active bonus convert after I made a wager?

There are two reasons why this would not happen.

  • The wager was not eligible due to the odds requirement
  • The wager has not yet settled
    • The wager must be settled as a win or a loss before it meets the playthrough requirement. This includes all games on a parlay bet as well. For example, I would not want to place a parlay bet on the Superbowl with an active bonus because the bonus would not convert until the Superbowl was over!
Live Chat Support E-mail support Phone: 1 (855) 450-2077 - If you or someone you know has a gambling problem and wants help, call (888) 789-7777 or visit ccpg.org/chat