How long does it take to receive my money?

If not auto-approved, withdrawals are processed in the order they are received. Withdrawals are typically processed within 24 hours, although there are some scenarios where withdrawal requests may take longer to approve. Please make sure to monitor your email for updates regarding the status of your withdrawal. Once a request has been approved, processing time varies by method:

  • SugarHouse Play+ Card - funds will be available immediately.
  • Online Banking/ACH - funds will take 2 to 5 business days to appear in your checking account.
  • VIP Preferred ACH - funds will take 2-5 business days to appear in your checking account.
Live Chat Support E-mail support Phone: 1 (855) 450-2077 - If you or someone you know has a gambling problem and wants help, call (888) 789-7777 or visit ccpg.org/chat